BRO INDEX — Branch Complaint & Service Quality Scoring
| Grade | Count | % |
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| Rank | Branch | Score | Grade |
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| SOL | Branch | Ombuds | Court | Score | Grade |
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| Rank | Branch | Score | Grade |
|---|
⚡ Select a SOL code → Branch, Region, Cluster auto-fill. Enter Resolve Date when resolved → Days Taken & Alert auto-update. Complaint ID is auto-generated.
| Complaint ID | Received | SOL | Branch | Region | Type | Status | Resolve Date | Days Taken | Alert | Remarks |
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Auto-calculated live from the Complaint Register. Do not edit directly.
| SOL | Branch | Region | Total | Minor | Delay | Staff Behav | RO Escl | Ombuds | Court | Pending | Avg Days | BRO Score | Grade |
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Edit the values below to tune how the BRO Score is calculated. Changes apply immediately to all branches.